Mercy Rose
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Activity overview
Latest activity by Mercy Rose-
Mercy Rose created an article,
Why Renewal Fix passes security reviews faster than CS platforms
Renewal Fix is designed to minimize security, legal, and procurement friction by avoiding the common risk patterns of full Customer Success platforms.No new platform to adoptTraditional CS platform...
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Mercy Rose created an article,
Security and data protection FAQ
How does Renewal Fix access our data?Renewal Fix connects to your systems using read-only access. We only read the data required to detect renewal risk signals.We do not write data, trigger actions...
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Mercy Rose created an article,
Security, access, and data handling
Read-only by defaultRenewal Fix operates with read-only access. We never modify data or perform actions inside your systems.No writes to Salesforce, Zendesk, Jira, or SlackNo workflow automation in...
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Mercy Rose created an article,
Alerts, thresholds, and recommended actions
When alerts fireRenewal Fix does not alert on isolated events. Alerts trigger when an account crosses a risk threshold based on correlated signals.This prevents false alarms while still surfacing r...
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Mercy Rose created an article,
Alerts, thresholds, and recommended actions
When alerts fireRenewal Fix does not alert on isolated events. Alerts trigger when an account crosses a risk threshold based on correlated signals.This prevents false alarms while still surfacing r...
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Mercy Rose created an article,
How the Renewal Risk Score works
The Renewal Fix risk score is designed to surface true renewal risk early, not create noise from isolated events.Built from real renewal postmortemsThe scoring model is informed by renewal postmort...
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Mercy Rose created an article,
Pricing, trial, and what’s included
Free trialRenewal Fix includes a 14-day free trial so you can validate signal quality and alert usefulness with your own renewal pipeline.Pricing$500/month, billed quarterly or annually.For larger ...
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Mercy Rose created an article,
Who is Renewal Fix for (and not for)?
Renewal Fix is built for teams that manage enterprise renewals and want earlier warning when an account is drifting toward churn.Good fitEnterprise renewals (ACV > $20k)You’ve been surprised by “he...
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Mercy Rose created an article,
Renewal Fix FAQ
Is Renewal Fix a Customer Success platform?No. Renewal Fix is not a CS platform replacement. It complements your existing tools by detecting renewal risk signals they miss.Do we need to migrate dat...
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Mercy Rose created an article,
What signals does Renewal Fix look at?
Why traditional health scores miss churnMany CS platforms lean heavily on usage and survey metrics. Those often stay green until it’s too late.Renewal Fix focuses on leading indicators that tend to...