Short answer: Renewal Fix is an early-warning system for at-risk renewals. It connects to your existing tools, watches for risk patterns, and alerts you so you can step in before they leave.
What problem it solves
Most teams lose renewals that looked “healthy” right until the end. Usage looks fine. NPS is green. Tickets are closed. But real risk can build quietly:
- A champion leaves
- Escalations reopen repeatedly
- Sentiment degrades across recent calls
- Implementations stall without triggering alarms
Renewal Fix detects these patterns earlier so you can intervene 45–90 days sooner.
What Renewal Fix is (and is not)
What it is
- An early-warning system for enterprise renewals
- Signal-based risk detection across your existing stack
- Slack alerts plus a monthly executive brief
What it is not
- Not a CS platform
- Not consulting
- Not dashboards you have to babysit
Who it’s for
- Enterprise renewals (ACV > $20k)
- You’ve been surprised by “healthy” accounts churning
- Your team can act across Support, Engineering, and Sales when risk appears
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