What signals does Renewal Fix look at?

Why traditional health scores miss churn

Many CS platforms lean heavily on usage and survey metrics. Those often stay green until it’s too late.

Renewal Fix focuses on leading indicators that tend to show up before the renewal is at risk.

Core signal categories

Stakeholder risk

• Champion or executive sponsor changes
• Role changes or departures detected via your systems and external signals

Technical and escalation risk

• Critical tickets reopening multiple times
• Long-running issues or repeated regressions
• Escalations that spread across Support, Engineering, and Product

Sentiment risk

• Negative trends across recent calls and interactions
• Frustration signals that never make it into surveys

How alerts are triggered

Renewal Fix is designed to avoid single-signal panic. Alerts trigger when multiple signals converge, indicating higher churn probability.

What an alert includes

• Risk score
• Renewal value and time to renewal
• Top contributing signals
• A recommended next action (for example, executive outreach)